Welcome to Black Pug Software

We know that moving your entire operation is a big ask, especially when a major tool sunsets. That’s why we’ve spent 15 years perfecting our software specifically for Scouting America councils. We want to provide a stable home for your data and a partner you can count on for the long haul. Having already helped several councils migrate their camps and events, we’re here to guide you every step of the way.

Why Choose Black Pug Software?

Solutions Built for Scouting America
We understand the unique needs of Scouting America councils. Our software is purpose-built for Scouting America, not adapted from generic systems or designed for other scouting organizations.
Proven Track Record
We've successfully helped dozens of councils transition from Tentaroo and other legacy systems. Our experience means fewer hiccups and a smoother migration.
Dedicated Support
When you reach out to us, you'll talk to real people who understand scouting. No automated systems, no endless hold music.
Continuous Improvement
We're constantly updating our platform based on feedback from councils like yours. Your input directly shapes our product roadmap.
Competitive Pricing
We offer transparent pricing with no hidden fees. Our pricing is designed to be affordable for councils of all sizes.
Seamless Transition
Start fresh with a seamless transition. Our concierge onboarding supports your move to our platform with absolutely no service interruption.

Testimonials

"Our recent transition from Tentaroo to Black Pug for event registrations and facility reservations went smooth and was relatively easy. The support team at Black Pug helped us every step of the way through the set up process. We are finding the many new features available in Black Pug to be very useful."
- Shenandoah Area Council
"After seven years with Tentaroo, I was confident in the system and hesitant to switch. But Black Pug Software quickly proved to be intuitive, well-supported, and more powerful than I expected. The transition was easier than I imagined, and now I get to help others through that same journey."
- Sarah L. — Camping and Program Assistant, Greater New York Council
"I am writing to express our sincere appreciation for the exceptional service we have received from Black Pug. From the very beginning, their team has demonstrated an outstanding level of responsiveness, professionalism, and genuine care for our success.

Throughout our time working together, Black Pug has consistently answered our support questions with remarkable speed—often within the hour. This is a fantastic improvement over our last software system. This level of attentiveness has made an enormous difference for our Council and has given us tremendous confidence in the reliability of both the software and the people behind it.

Beyond the customer support experience, the Black Pug platform has exceeded our expectations. It not only meets all of our operational needs, but also provides thoughtful features and capabilities we did not even realize we needed. The software feels intentionally designed, intuitive, and empowering, allowing us to operate more efficiently than ever before.

Our transition to Black Pug was as smooth as we could have hoped for. Their team was present every step of the way, providing clear guidance, quick answers, and steady reassurance throughout the process. Any challenges that arose were handled promptly and professionally, and we never felt alone at any stage of the migration.

We are truly grateful for the partnership we’ve built with Black Pug. Their commitment to excellence—both in their product and in their customer care—has been evident from day one. It is rare to find a company so consistently responsive, supportive, and easy to work with.

Thank you, Black Pug, for your dedication and for making our experience such a positive one. We look forward to continuing this relationship for years to come."
- Kali T. — Outdoor Adventures Registration Specialist, Chief Seattle Council

Open Office Hours

We’re opening our doors for "Ask Us Anything" office hours in April. There’s no slide deck or formal pitch—just a live channel where you can chat with our developers and support team. Whether you have specific questions about data migration or just want to see if our interface feels right for your team, feel free to drop into our room at any time during these windows:
Goal: Get honest, direct answers from our team to help you evaluate your migration and software needs.

When: April 8th, 10 AM to 4 PM ET
Meeting Link: Click Here to Join

When: April 17, 10 AM to 4 PM ET
Meeting Link: Click Here to Join
What to Expect:
- Live demonstrations of Black Pug Software features
- Q&A sessions for your specific questions
- Tips and best practices for council management
- One-on-one time with our support team

Concierge Onboarding

We know your time is valuable, which is why we offer a comprehensive concierge onboarding service to make your transition as easy as possible. Our team will handle the heavy lifting so you can focus on serving your community.
What We'll Do For You:
1. Event Setup
We'll set up two of your events in Black Pug Software, from start to finish! We recommend at least one be a bigger event, such as Summer Camp.
2. Council Property Configuration
We'll configure one of your council properties with all necessary details.
3. User Training
We'll provide personalized training sessions for your council staff and volunteers to ensure everyone is comfortable with the new system.
4. Ongoing Support
You'll have direct access to our support team to ensure a smooth transition and and long-term success.

Your Roadmap to Success

You set the training pace. We’ve outlined an example of a typical onboarding journey below. However, we understand that your council is on a tight schedule and managing a full calendar of events. We are fully prepared to accelerate this timeline or adjust the focus based on your specific goals and deadlines.
Step 1: Discovery & Fit
Initial demo and consultation with our team to ensure our tools align with your council’s unique workflow.
Step 2: Foundation & Setup
Finalize agreements and begin data organization (Council Spreadsheets).
Initiate payment processor integration to ensure a seamless financial transition.
Step 3: Event Management Launch
Goal: Go live for event registrations.
Comprehensive training on event setup, management, and accounting. Start accepting deposits for future events, such as Summer Camp 2027.
Step 4: Facility & Camp Reservations
Goal: Go live for weekend camp and facility reservations.
Focused training on reservation setup, management, and financial reporting.
Step 5: Advanced Tools & Refinement
Training for specialized modules: Merit Badge/class setup, Trading Post integration, and Point of Sale (POS) systems.
Step 6: Data Validation & "Go-Dark" Prep
Final buffer period to ensure all historical data is secured and your team is fully confident before your current software access ends.

Webinars

In addition to your personalized one-on-one training sessions, we host monthly open webinars. These are excellent opportunities to see the system in action, ask questions in a group setting, and hear how other councils are utilizing the platform.

April: The Camp Director’s Checklist
A high-level overview of essential milestones to ensure a successful season launch.

May: The Customer Experience (The Scoutmaster’s Journey)
Walk through the system from the user’s perspective: what leaders see before, during, and after camp.

June: Mastering Accounting & Fund Transfers
Deep dive into managing credits, moving registrations between events, and using event accounts to pay for facility rentals.

July: Designing Your Digital Trading Post
Best practices for setting up a visually appealing front-end for your online stores.

August: Basic Event Setup Refresher
A quick-start guide to getting new events live.

September: Camp Reservation Architecture
A comprehensive look at building out your facility and site reservation logic.

September (Bonus): Camp Reservation Pro-Tips & Advanced Features
Exploring the "hidden gems" within the Camp Reservation system to maximize your efficiency.

Ready to Get Started?

Contact us today to begin your transition to Black Pug Software.
Click the button below or email us at onboarding@blackpugsoftware.com

Request a Demo