Transform Your Scouting Council

I just have to tell you how much I LOVE Black Pug and the amount of time it saves me from prior years. I used it this past year for two NYLT sessions. The amount of time it saved me and the quality of work I was able to provide has been incomparable. Now, I'm doing University of Scouting and I used to have to manually track over 150 classes. I hated it. If classes closed over the weekend then I would have to call people who registered after the cut off and then find new classes, etc. I spent so much time trying to figure that all out. I just went in and pulled up Class Attendee Counts and all the information I need is right there! I already know what classes are closed, close to closing etc.. I just emailed that list to the U of S chancellor and now he has the info. If you ever have someone who is interested in this program and wants to speak with someone who uses it PLEASE give them my email and I will gladly speak with them. My volunteers so far are loving what I'm able to do for them.

Steve, Julie and the team at Black Pug empowered the Green Mountain Council to make the quantum leap from an unworkable manual registration process to a 100% digital event management approach in the midst of a global pandemic. They are responsive and continue to do a superior job of empowering key volunteers and staff to find efficiencies and enhance our engagement with Vermont’s Scouting Community.

Black Pug customer service is second to none! Support representatives are always helpful and know the answers to questions immediately. Sometimes they even answer questions that you didn’t realize that you had! A personal note, I have adopted management of a customer support organization as a part of my “real world” job and have used Black Pug’s support as an example of how we should strive to deliver world class customer service! Black Pug’s software has helped Suwannee River Area Council accelerate our event operations in ways that we had no idea that it would. It’s made everything from event promotion to our customer experience through event closeout much easier than we ever expected. We could not imagine returning to a world where we weren’t using Black Pug!