Transform Your Scouting Council

Very awesome! As always, y'all deliver the best customer support service and support I have ever seen. Thank you so much!

I recently took over the role of Reservations Manager fully managing the Black Pug system for my Council – the Michigan Crossroads Council – the largest Council in the nation. As you can imagine, the prospect was daunting, but the team over at Black Pug have been tremendously helpful in answering all of my questions (even the silly ones), and have been so friendly to work with – sharing personal pictures of our pets with one another makes the experience more human and helps to show that their team really cares. My questions, concerns, and requests are always answered quickly, efficiently, and with helpful graphics! They’ve even taken time out of their busy schedules to hold video meetings with me to go over large topics – like setting up summer camp – and will even check in to make sure things are going well. In sum, the team over at BP is personable, friendly, helpful (without judgement), and responsive. Black Pug can sometimes be a daunting system, but the team makes it easy, manageable, and empowers you with confidence.

Black Pug customer service is second to none! Support representatives are always helpful and know the answers to questions immediately. Sometimes they even answer questions that you didn’t realize that you had! A personal note, I have adopted management of a customer support organization as a part of my “real world” job and have used Black Pug’s support as an example of how we should strive to deliver world class customer service! Black Pug’s software has helped Suwannee River Area Council accelerate our event operations in ways that we had no idea that it would. It’s made everything from event promotion to our customer experience through event closeout much easier than we ever expected. We could not imagine returning to a world where we weren’t using Black Pug!