Transform Your Scouting Council

Black Pug customer service is second to none! Support representatives are always helpful and know the answers to questions immediately. Sometimes they even answer questions that you didn’t realize that you had! A personal note, I have adopted management of a customer support organization as a part of my “real world” job and have used Black Pug’s support as an example of how we should strive to deliver world class customer service! Black Pug’s software has helped Suwannee River Area Council accelerate our event operations in ways that we had no idea that it would. It’s made everything from event promotion to our customer experience through event closeout much easier than we ever expected. We could not imagine returning to a world where we weren’t using Black Pug!

Our council began working with 247Scouting this past year when we implemented "Scouting Event". We were surprised to find out how much it can do while remaining flexible enough to meet the demands of any activity. One of its best features is the long list of pre-designed reports. Our council has tried other online solutions in the past with only limited success. We're so impressed with Scouting Event we can't wait to adopt Camp Reservation as well. Oh, and if the quality of the software weren't enough, just wait until you see the customer support that comes along at no extra charge!

Black Pug is the only provider that I would recommend for a council to use to manage event and facility reservations. They are the complete package, amazing customer service, great customization options, accounting that makes sense and access customization to allow backend accessibility to all that need it. With other solutions there was always feedback from volunteers about user experience, with Black Pug, that feedback has dropped significantly. I have worked with different services for event registration and facility reservations for councils and Black Pug is the only service I would use. The Black Pug team is responsive to our needs. Through the use of a forum, questions and answers are shared. I have never felt like I was stuck without an answer. Black Pug has a product roadmap and at times a feature request is identified as being on the roadmap and might take some time to implement. The team is always open to listening to requests and will implement them when possible. Bugs are addressed quickly. The team will go the extra mile to fix an error, even if it was a user error. Key areas that separate Black Pug from other solutions is ease of campership awarding, membership validation process, bountiful customization options for events, and a parent portal that allows a unit to give access to parents to pay and signup for merit badges for camp. Black Pug easily uploads into the PeopleSoft. As long as the system is set up correctly on the council end, the system works well. Black Pug recognizes that when a credit is created that the credit use is accounted for correctly. It’s a simple concept but other solutions lack in this area. Black Pug shines above the rest for accounting.