Transform Your Scouting Council

All the members of the Black Pug team strive to better serve the Scouting Community. When posting in the forums about a question, bug, request or just throwing out an idea, all the members of their team jump in no matter the department. Anytime a member of our staff or a volunteer has reached out to the Black Pug team about a bug or a request they have responded within a day. Even with some of the more challenging/off the wall requests they have not only made it happen but is a short turn around. The software is really designed with Scouting in mind. Unlike other softwares, Black Pug was built and designed by Scouters for Scouters. Unlike other systems we have used in the past, Black Pug gives us the ability to provide volunteers access to all aspects of the software allowing us to empower event chairs to really manage their events.

I came on board with our Council very suddenly when one of our employees had to go out unexpectedly for a health issue. I had no prior knowledge of the Black Pug software other than having used it as an end user to register for events. When I reached out to support for help figuring out how to use the software, Julie was simply incredible. Her response was lightning fast and the webinar she held with me was thorough, easy to understand, and helped me understand the inner workings of the program so that I could do my job much more effectively. In the course of that training, I actually learned more information about the program that we have since implemented which will make our lives so much easier next year as we fill out our paperwork for our national organization. I like the ability to put notes in the various sections of the software that allow us to capture details about events and reservations that will help us in our continuous quality improvement efforts to give excellent customer service to our members. I particularly like that as we become more heavily involved in using the system, we’ll also be better able to tell the unique story of our camp property so that people can see the true beauty of each asset they’re making reservations for. Like Ken said in his response to you, the customer service experience with Black Pug is phenomenal. I would 14/10 wholeheartedly recommend them to anyone considering adopting the platform

Mid-America Council has started to use their Camp Reservation and Scouting Event software. They are a great Scouting partner as we strive to make Scouting easier for our volunteers. They have been very responsive on helping us get set-up. I would encourage all councils to take a look at what they have to offer.