Transform Your Scouting Council

I came on board with our Council very suddenly when one of our employees had to go out unexpectedly for a health issue. I had no prior knowledge of the Black Pug software other than having used it as an end user to register for events. When I reached out to support for help figuring out how to use the software, Julie was simply incredible. Her response was lightning fast and the webinar she held with me was thorough, easy to understand, and helped me understand the inner workings of the program so that I could do my job much more effectively. In the course of that training, I actually learned more information about the program that we have since implemented which will make our lives so much easier next year as we fill out our paperwork for our national organization. I like the ability to put notes in the various sections of the software that allow us to capture details about events and reservations that will help us in our continuous quality improvement efforts to give excellent customer service to our members. I particularly like that as we become more heavily involved in using the system, we’ll also be better able to tell the unique story of our camp property so that people can see the true beauty of each asset they’re making reservations for. Like Ken said in his response to you, the customer service experience with Black Pug is phenomenal. I would 14/10 wholeheartedly recommend them to anyone considering adopting the platform

Mid-America Council has started to use their Camp Reservation and Scouting Event software. They are a great Scouting partner as we strive to make Scouting easier for our volunteers. They have been very responsive on helping us get set-up. I would encourage all councils to take a look at what they have to offer.

We used Sellwise for many years as our Point of Sale system…. Tracking inventory, sales transactions, and lots of Unit Deposit Account transactions. We knew we wanted to move away from a desktop based system to something in the cloud, as well as being very user friendly for our unit leadership. COVID-19 helped us accelerate the transition from a desktop system that we had no access to for months due to workplace restrictions. Now months after the transition, our unit leaders love it that they can inquire of their UDA balance 24/7, they can make a deposit anytime and see that it posts to the account immediately, use their UDA balance to purchase Council Trading Post and other items as well as pay camp and activity registration fees. Unit leadership’s ability to update Trusted Users as they need and when they need is a huge benefit to the units, and eliminate a great deal of administrative work previously done by council staff. Wow what a great toolset that has dramatically streamlined our operations related to retail sales (primarily internet sales) and Unit Deposit Account management. We would encourage every council to take a look at Black Pug Software.