Transform Your Scouting Council

Judy, Autumn, Steve, and anybody else on the team who has ever had to deal with me or try to fix a problem I may have had (even if I've never spoken to you personally), THANK YOU! Thank you for hearing our requests and suggestions with such open minds. Thank you for communicating with us to let us know you've heard us, and to let us know what to expect or what's in the pipeline. Thank you for working so hard to help us meet the ever higher expectations of our customers. Thank you for always striving to exceed our expectations. Thank you for going above and beyond; not just fixing the problem, but helping us locate and correct the ripple effect of corrections. Thank you for always having a fantastic attitude when dealing with my commonly idiotic problems. You guys are the best!

I have been working with Black Pug for just shy of 10 years now, and they are wonderful to work with! They respond to questions/requests in a timely manner, and are always extremely helpful! They have worked with us on all sorts of requests, from new reports to helping us work membership and charter renewal into the system! I am extremely confident in the accuracy and security of our data, and have found the system to be extremely reliable. Black Pug continues to come out with new enhancements, making our jobs easier. They are wonderful about looking at suggestions from councils, and implementing changes that are widely beneficial. Steve, Judy, Autumn, and the entire team are a joy to work with, and I will continue to highly recommend them every chance I get!

There is so much that Black Pug has been able to do for us with their reservation system, both in Scouting Events and Camp Reservations. Our volunteers can make reservations online, we no longer need to track everything by hand and in a couple different databases, and both have a nice close out section where you can capture all of the information for the event and a session at camp. We can quickly see who owes money and get the bills sent out. And they all look the same! They don't vary from one district to another. They also have a great refund process built in and they get that the councils need two signatures on any refunds. I'm in the accounting department and I've been very excited about all of the reporting tools that they have. If they don't have a reporting tool that we need, they are really quick to create one; usually within a day or two. I've really enjoyed working with them because they are so easy to get along with and they get the Scouting lingo. I look forward to working with them in the future!