Transform Your Scouting Council

I came on board with our Council very suddenly when one of our employees had to go out unexpectedly for a health issue. I had no prior knowledge of the Black Pug software other than having used it as an end user to register for events. When I reached out to support for help figuring out how to use the software, Julie was simply incredible. Her response was lightning fast and the webinar she held with me was thorough, easy to understand, and helped me understand the inner workings of the program so that I could do my job much more effectively. In the course of that training, I actually learned more information about the program that we have since implemented which will make our lives so much easier next year as we fill out our paperwork for our national organization. I like the ability to put notes in the various sections of the software that allow us to capture details about events and reservations that will help us in our continuous quality improvement efforts to give excellent customer service to our members. I particularly like that as we become more heavily involved in using the system, we’ll also be better able to tell the unique story of our camp property so that people can see the true beauty of each asset they’re making reservations for. Like Ken said in his response to you, the customer service experience with Black Pug is phenomenal. I would 14/10 wholeheartedly recommend them to anyone considering adopting the platform

I recently took over the role of Reservations Manager fully managing the Black Pug system for my Council – the Michigan Crossroads Council – the largest Council in the nation. As you can imagine, the prospect was daunting, but the team over at Black Pug have been tremendously helpful in answering all of my questions (even the silly ones), and have been so friendly to work with – sharing personal pictures of our pets with one another makes the experience more human and helps to show that their team really cares. My questions, concerns, and requests are always answered quickly, efficiently, and with helpful graphics! They’ve even taken time out of their busy schedules to hold video meetings with me to go over large topics – like setting up summer camp – and will even check in to make sure things are going well. In sum, the team over at BP is personable, friendly, helpful (without judgement), and responsive. Black Pug can sometimes be a daunting system, but the team makes it easy, manageable, and empowers you with confidence.

Over the years I have tried several softwares that would allow the council to take online registrations for events and camps. Never have found any I was particularly pleased with. Many lacked flexibility or had the "muscle" needed to handle the complex process that camp affords. That is until now. We found one that seems to be doing all of those. We use this also for our council calendar for our website. We collect fees, deposits, names and emails for those registering/participating, communicate directly to those registered for an event/camp, conduct surveys... This robust software seems to be the answer. This program is intuitive, simple and is loved by staff and volunteers here in Alaska. Our SE also loves it as he can see real-time how registrations are coming for any event and especially camp. How many times I would have given anything for that for the many years I sat in that chair.