Transform Your Scouting Council

Thanks for your help. I have been in retail for the last 35 years so I've experienced dealing with a lot of customer service with equipment, software etc., and you guys have the BEST customer service hands down. Thank you for all that your team does.

I recently took over the role of Reservations Manager fully managing the Black Pug system for my Council – the Michigan Crossroads Council – the largest Council in the nation. As you can imagine, the prospect was daunting, but the team over at Black Pug have been tremendously helpful in answering all of my questions (even the silly ones), and have been so friendly to work with – sharing personal pictures of our pets with one another makes the experience more human and helps to show that their team really cares. My questions, concerns, and requests are always answered quickly, efficiently, and with helpful graphics! They’ve even taken time out of their busy schedules to hold video meetings with me to go over large topics – like setting up summer camp – and will even check in to make sure things are going well. In sum, the team over at BP is personable, friendly, helpful (without judgement), and responsive. Black Pug can sometimes be a daunting system, but the team makes it easy, manageable, and empowers you with confidence.

Black Pug is the only provider that I would recommend for a council to use to manage event and facility reservations. They are the complete package, amazing customer service, great customization options, accounting that makes sense and access customization to allow backend accessibility to all that need it. With other solutions there was always feedback from volunteers about user experience, with Black Pug, that feedback has dropped significantly. I have worked with different services for event registration and facility reservations for councils and Black Pug is the only service I would use. The Black Pug team is responsive to our needs. Through the use of a forum, questions and answers are shared. I have never felt like I was stuck without an answer. Black Pug has a product roadmap and at times a feature request is identified as being on the roadmap and might take some time to implement. The team is always open to listening to requests and will implement them when possible. Bugs are addressed quickly. The team will go the extra mile to fix an error, even if it was a user error. Key areas that separate Black Pug from other solutions is ease of campership awarding, membership validation process, bountiful customization options for events, and a parent portal that allows a unit to give access to parents to pay and signup for merit badges for camp. Black Pug easily uploads into the PeopleSoft. As long as the system is set up correctly on the council end, the system works well. Black Pug recognizes that when a credit is created that the credit use is accounted for correctly. It’s a simple concept but other solutions lack in this area. Black Pug shines above the rest for accounting.